Who to follow on Twitter for businesses

Following the right accounts on Twitter is just as important as tweeting the right content. Following certain accounts can increase your business’ profile, both on Twitter and in your area, by connecting your business with your customers and local media outlets.

By following trendsetters within your industry, you can stay abreast of interesting and important developments that may affect your company. Also, Twitter can be used to keep an eye on the activity of your main competitors, as well as the larger companies you want your own business to emulate.

You will be able to see all the public tweets of the people you follow in your stream. Follow a diverse group of accounts to ensure that you get the most out of the service.

Industry leaders

Look for some of the bigger businesses that work in your industry. If you are opening a bakery why not check out Millie’s Cookies, Cinnabon or Dunkin’ Donuts. If you run a sportswear shop, have a look at Nike, Adidas orPuma.

You can monitor the leaders in your industry by following their activity on Twitter . Perhaps they will use the service in a way that you hadn’t thought of to promote themselves. Imitate their more successful or innovative ideas.

Follow the companies that provide you with your stock. Big brands often tweet about new product releases. SayNike football boots are one of your sports shop’s best selling products, if Nike were to tweet about a new football boot you could retweet it on your business page, alerting your followers.

You could then make sure that your shop was one of the first in your area to get the boot in stock and tweet about it, attracting more customers to your store.

Industry Voices and the Media

Follow the accounts of those in your industry whose views are respected. Look for the accounts with the most followers in your network and, perhaps more importantly, those that are getting the most retweets and favourites.

Following these accounts could lead to interactions with them, making their followers aware of your business. Their tweets may also prove to be very informative and useful to your business, tweets that you could retweet yourself.

Search for the Twitter accounts of the media sources in your local area. To do this, you can use the “Browse categories” list in the Discover tab, or you can use websites like Wefollow, Muck Rack and Twellow.

Building a relationship with newspapers, magazine publishers and radio stations on Twitter could persuade them to feature your business in articles and reviews.

Customers

When your business is just starting out on Twitter, it is a good idea to follow some of your current and favourite customers. Ask for your customers Twitter handles or email addresses, then use this information to search for them on the site.

People use Twitter to interact with brands and business. Following your customers will show them that you want to interact with them on the site, making them feel valued. Following customers will also make them aware that you are on Twitter and, if they thank you for the follow, it will make their followers aware of your business’ Twitter profile as well.

Competitors

Use Twitter to keep an eye on your competitors. Many of your rivals will already have Twitter accounts on which they will post company information and updates. If you can’t find a competitor type their email address into Twitter’s search engine, or have a look for their Twitter handle on their web page.

If you don’t want your competitors to necessarily know that you are following them, use a private Twitter list to keep tabs on them. You can follow lists without following the Twitter accounts listed within them.

Followers

There are two opposing schools of thought concerning follow-backs. Some say that businesses should follow all the users (those proven to be humans and not robots) that follow them, while others argue that businesses should only follow those more active and influential on Twitter.

The people who think that businesses should try to follow as many followers back as possible argue that not only does it show potential customers that the company appreciates their support and cares about their opinions, it also provides users with a way to communicate with companies privately on Twitter via direct messaging – a fantastic customer service tool.

The opposing argument, though obvious, is a good one: too many followed accounts clog up a business’ Twitter stream and bombard it with lower quality information.

If your company is not already on Twitter, it is unlikely that it is well-known. I suggest following as many people back as you can (having made certain that they are people) as this will help build your profile on Twitter, as well as off it.

Suggestions

On your Business’ Twitter home page there is a small list of suggestions entitled “Who To Follow”. In this list, Twitter collates accounts that you could follow based on your interests, activity and the people you follow. Clicking “follow” on one of the suggestions opens up a larger list of options: Twitter encourages users to follow as many accounts as possible to increase engagement and networking on the site.

There is also a longer list in the discover tab with even more suggestions of who your business should follow. Often these suggestions are very good, so it is worth having a look at this list – which is constantly updating itself – every week or so.

Others

Of course, you don’t just have to follow those within your industry or the people who follow you first. Why not follow the accounts of celebrities or people who interest you? Following interesting accounts may provide you with inspiration when you can’t think what to tweet, while interacting with celebrities might lead to an endorsement.

You should be using Twitter to display how interesting and multifaceted your business can be, so following the right mix of people can really help imbue your company’s Twitter account with more personality.

7 Steps to Social Media Heaven

If you're a business owner then you probably know that social media is a great way of promoting your products and services. It costs nothing apart from your own time, and is a great way of building relationships with potential clients and other business owners. However, many people are put off using it - writing it off as too time consuming and unable to see the benefits it can bring to their business.

When I set up my own business, I had never used social media before. However, I soon saw its potential to get my name out there to prospective customers and once I'd got going, I enjoyed using it and have made some great connections along the way.

So if you are someone who's struggling with social media, then here are 7 steps to take you to social media heaven!


It's important to remember that social media is another part of your marketing strategy so you need to know what you want to achieve with it. Do you just want to use it to promote yourself; find potential partners and suppliers; or to generate business from it? So before you get started, take some time to set some actions and goals.
Each social media application is different so don't try to use them all in the same way. For example, how you use and interact on Twitter will be very different from how you do it on Facebook, and the same goes for LinkedIn.
Once you have signed up, ensure that you fully complete your profile, with a keyword-rich bio of what you do, a link to your website, and a picture - ideally one of you if you're running your business by yourself.
You can save time managing your social media accounts by using third party applications such as Ezeesocial. You can use these to schedule updates, as well as track click through's on links, and manage followers. It can be tempting to post one update to all your accounts at once, but remember that all social media is not the same. That funny remark you post on Twitter may not go down so well on LinkedIn!
Use the search features to look for relevant followers, fans and connections who could potentially be interested in your business. You can also use the search facility in Twitter and Facebook to find people who work in relevant industries, locations or are talking about topics relating to what you do.
Think like your customer. As with all your marketing activities, when using social media you need to think about what your potential customers might be looking for. Obviously use it to share personal stuff about yourself, but when it comes to the business side of your updates, keep in mind what your contacts would find useful.
It's not all about you! Don't spend all your time broadcasting messages about you and your business though. Engage with others by asking and answering questions, retweeting people's posts on Twitter, or commenting on someone's wall on Facebook. People love it when others share their content and engage with them, and this helps build up a relationship with your contacts.



Article Source: http://EzineArticles.com/5291346

5 Basic Facebook, Twitter and Social Media Tips For Small Businesses

Social Media is nothing new these days. Everyone from grandmothers to first graders have their own Twitter or Facebook page. With comScore reporting a 25% increase in unique visitors to social media sites in June, 2008 compared to June, 2007, social media needs to be in every small business marketing plan.

The problem is, how can small businesses find customers via social media with such a saturation of users? Here are some tips that can help:

1. Focus On the Big Names First

Open accounts on Twitter, Facebook and MySpace to start. Every small business with an online presence - whether you actually sell products online or simply have a site for your brick and mortar business - should have an account with them. They are all easy to set up and free. Be sure to create a Facebook Fan Page for your business, rather than a typical Profile Page.

2. Brand Your Pages

Twitter, Facebook and MySpace all allow you to customize your pages in some way. Be sure not to use the default templates each site offers you. Facebook and Twitter even allow you to have your own vanity URL, meaning if you own a pizza parlor, your Facebook URL could be "facebook.com/"yourpizzaparlor" (some qualifications must be met).

Create a 200 x 200 image containing your business name, logo and contact information for Twitter. You can also use this template or simply create it in Word or Powerpoint (just remember to save it as a PDF document).

Facebook does not yet allow you to customize your entire Fan Page, but you can create an image that contains your business name and logo and upload it. This way, every update or post you create contains your image.

MySpace allows you to customize nearly every aspect of your page. Be sure to upload an image of your business name and logo (use the Facebook image you created) as your profile image, and create a background containing either your business colors, themes or your logo.

3. Add Unique Content

Unique content can be created easily for even the smallest businesses as well as those that do not even sell their products online. Go beyond basic written content explaining the mission of your small business, the products or services you offer and your location (though all of those ARE necessary). Give your potential customers something unique that will make them want to visit your website and/or business location, and eventually return. Videos, photos, polls and contests are just a few forms of content that can make your page stand out.

For example, a bakery that only sells its products direct from their location could make a short, documentary-style video of their baking facility. An online jewelry site could upload images of some of their newest pieces. A florist located in Los Angeles with only an informational website could post a poll on Twitter and Facebook asking people what their favorite summer flower might be, and then responding to those who answer with a special offer.

Note: Every business should at least have one short video on their website, Facebook and MySpace page for three reasons:

1.Video is one of the most easily consumable forms of online content.

2.It is easy to make (most digital cameras or phones can make a decent video).

3.It can be easily shared online.

4. Advertise Your Pages

One you have all of your pages up and running with some content and pertinent information, make sure to advertise them properly. Each site has its own name for what you would simply call a "potential customer":

1.Facebook Business Pages have "Fans"

2.Twitter pages have "Followers

3.MySpace pages have "Friends"

Create links to each of your pages using logos, text or both, and place them in a prominent position on your website. Make sure to include those same logos/links on every email you send out to your email list.

5. Engage Directly

The best advantage social media advertising holds over any other form of advertising (besides being free) is the ability it gives you to interact with customers and potential customers. Be sure to take advantage of this fact the moment your business pages are up and running. Start by making friends: just use each site's search tools to find people who might be writing about or searching for the kind of products you offer.

Facebook will take care of some of the work by suggesting some people you should "invite" to become fans of your business, but be sure to also search for your own. Try looking for similar businesses and invite fans of their pages.

Twitter will also suggest users to follow who will then follow you. However, search.twitter.com is an invaluable tool for any business because it can immediately put you into contact with people who might want what you sell. Let's use the bakery example again: Go to search.twitter.com and search for "breakfast pastries Los Angeles". You will be given a long list of every individual on Twitter who has recently typed in the phrase "breakfast pastries" as well as the location "Los Angeles". Some might simply be talking about a great breakfast pastry they just finished, but others might be asking for a great bakery in the Los Angeles area for breakfast pastries. Now is your chance to engage them directly and suggest your bakery.

By using these tips when setting up your social media pages, you will be on your way to breaking through the throngs of users and finding genuinely new customers to help make your small business even more profitable.



Article Source: http://EzineArticles.com/2577880

3 Twitter Don'ts

Everyone has been talking about making use of Twitter to reach out to more targeted audiences, and getting more customers using this extremely easy to use social networking platform, you need to use it the correct way in order to reap maximum benefits from it.

As with all marketing mediums, there are certain things you need to look out for (and make sure you do not make the same mistakes) to make sure that you get maximum results from your marketing efforts (and not seeing hard work going down the drain).

In this article, you will discover 3 Twitter don'ts that you must avoid at all costs if you want to have an effective marketing campaign using Twitter.

1. Unrelated/Poor Quality Content

People choose to follow you for one reason - And that reason is that they believe that you do have something that they are interested in (in the subject they are interested in).

If you want to retain your followers, make sure that you post only quality content (meaning, content that is related to the niche that you are in).

You can either write these content yourself, or you can post links to contents that you come across which you find interesting and think will benefit your followers.

2. Spamming Your Affiliate Links

Do not spam your followers with nothing but affiliate links to products and services that you are promoting. By doing so will result in your followers gradually unfollow you, simply because you are nothing but a spammer.

What you should do instead is to have a mix of good quality content along with product promotions - For example, you can post 3 to 4 good quality content in your tweets, followed by 1 product recommendation.

By doing so, your followers will be more receptive to your product recommendations - And hence are more willing to check out (and buy what you have recommended) rather than you flood your entire Twitter account with your affiliate links.

3. Non-Activity

As with all social networking sites, you need to participate frequently in order for your Twitter marketing efforts to be effectively.

On the average, I would recommend that you post a tweet every single day (or every alternate days).

On top of posting tweets to share contents or promote a product/service, you may also want to participate in ongoing discussions, or responding to your followers' questions.



Article Source: http://EzineArticles.com/4988450

4 Internet Marketing Twitter Don'ts

Twitter is the latest big deal on the Web. Everybody's talking about it. And you can be sure that there are 1,000 wannabe gurus who want to tell you how to use Twitter for Internet marketing.

It's likely that these "gurus" just ripped their advice off from some list. Those lists are easy to find. They don't require any special knowledge. What DOES require a little thought--and a little bit of experience--is knowing how you SHOULDN'T use Twitter for Internet marketing. Here are 4 things you should avoid.

1. Don't Twitter every little event in your life. Why not? For one thing, everybody does it. You're not going to stand out in the crowd if you do what everyone else does. Except maybe, just maybe, everybody wants to hear about how cute your cat is, and how drunk you got on the weekend, and how you just lost two pounds. Think again--nobody cares.

On a slightly less cynical note, you have to realize that if you tweet every little thing in your life, people are going to stop noticing you after a while. People are selfish. That's no crime--it's just the way we're built. If you constantly tweet about yourself, people will stop paying attention pretty darn quick. Save your personal tweets for a group of people that already know you, and are genuinely interested in what you're doing all day.

2. Don't just tweet affiliate links. If you're in the pet niche, tweet about new ASPCA news, or a new brand of organic cat food (that you've got an affiliate link for), or the latest findings in how our favorite furry friends see colors.

These things are interesting to people in the pet niche. Guess what? Plain products aren't. If you just go around tweeting affiliate links to every pet product you can think of, you're not going to make any sales.

Give people a reason to follow you by being interesting. Tweet about that new ASPCA news and that scientific finding, and then tweet about the new product. If you constantly Twitter nothing but product links, people will just take you for a spammer. And that's exactly what you'll be.

With Twitter, as with other forms of marketing, you'll only make money if you provide something people want. And yes, people really do want those new products. They just don't want to be bashed over the head with them.

3. Don't use a product image for your profile picture. Let's put aside for a minute the fact that this is in extremely bad taste. This is actually a step worse than micro-blogging only about new products. It's one thing to post spam. It's another thing to actually BE spam. Please avoid this at all costs. It's a cardinal sin of Internet marketing [http://www.immembers.com/] here just like it is everywhere else.

4. Don't curse. Yes, we're all adults and we can handle four-letter "potty words" without running and telling our mommies. But each micro-blog post you make is going to be only a few words. It's neither classy nor mature to make 10% of those ten words a curse word. Some Internet marketers seem to think this makes them look cool. It doesn't. Don't do it.



Article Source: http://EzineArticles.com/2140713

How To Get The Most Out Of Facebook For Your Business

Setting up a Facebook page is quick and easy, especially considering how beneficial one can be to your business. However, to get the most out of Facebook, your business’ page, profile and presence on the social media site needs to be correctly managed and maintained.

Here are five categories you should consider when managing and maintaining your business’ Facebook presence:
1. What to Post

The Basics:

Post pictures, videos, questions and facts related to your business, or that you think will engage your audience.

Post pictures and videos that excite and amuse or that your page’s viewers will find instantly recognisable. Why not post pictures celebrating special days like Valentine’s Day or Christmas, but with your company’s own special twist? For example, biscuit manufacturers Oreo sculpt pictures emblematic of certain holidays and anniversaries out of the cream in their cookies.
If your company is running a multimedia advertising campaign, post images and videos on Facebook to coincide with your billboard, magazine and television adverts.

Be an Industry Leader:

Ask your fans questions or post facts related to you and your company’s field of expertise. Post links to articles that you think your fans, followers and customers will find interesting, with pictures that will catch the attention of those who view your Facebook page – Facebook lets you post links and pictures at the same time. Cement your position as an expert in your field and your company’s position as an industry leader with the relevant and interesting information you post.

Ask your Fans:

Ask your fans for their input in certain company decisions, like what your mascot should be called, what new flavour of ice cream your frozen goods company should sell, or what your retail company’s new range of clothes should be called. Plush soft toy company Squishable gained over 700,000 likes on their Facebook page by asking their fans to vote for which creatures should be made into cuddly companions.

Promoted Posts:

Whatever you post will show up in your fans’ News Feeds – those who have liked your page – and the better the quality of posts, the more likely it is that people will like your page. Facebook users spend an average of 40% of their time scrolling through the News Feed, so having your posts appear there ensures that your fans will see them.

If your page has more than 400 likes, you can pay to promote your posts. Promoting posts moves them higher in the News Feed so that the people you shared it with are likely to see it. According to Facebook:

You can promote any post you share from your News Feed, profile or Page, including status updates, photos, videos, questions and offers. You can also promote and share posts from friends and people you follow.

Any post you promote will be labelled “Sponsored by” and then your business’ name.

Celebrate Milestones:



Milestones are special page posts that take up the entire width of the timeline rather than just one side of the timeline. Add them to your page to mark special dates in your company’s history, such as when the company was founded or when you moved to new offices.

You can post pictures alongside milestones to better illustrate their significance. When your company does something special, record it with a milestone on your Facebook page.

Conclusions:

According to Facebook’s business page, successful posts are:

Short: Posts between 100 and 250 characters get about 60% more likes, comments and shares

Visual: Photo albums, pictures and videos get 180%, 120%, and 100% more engagement respectively

Optimised: Page Insights help you learn things such as what times people engage most with your content so you can post during those hours.

Post regularly, about once or twice a week, but make sure you don’t bombard your fans with information: if their News Feed is inundated with your posts they will get sick of hearing about your company and “unlike” your page.

Bear in mind that many of the users who have liked your page have done so because they are interested in the product or services you provide (unless they are friends, employees and colleagues, although they might like your company regardless) so make sure you provide enough information about your company on your page and in your posts.

2. Engaging with Fans and Followers

Responding to Comments:


You don’t need to respond to all the comments on your Facebook page, but answering questions and liking a few statements will make your fans feel like their opinions matter. If managed right, your page will act more like a forum for people to talk about your products and your posts amongst themselves.

Reward your favourite comments, not just by liking them, but by illustrating them and reposting them as a picture. This will further ingratiate your company to your fans and will help you highlight positive feedback about your company.

Unfortunately, there will be a few people who take advantage of the popularity of your page by posting back-linked comments. It is not worth the time or effort to constantly comb through comments to delete the few that are unrelated to your company, your fans are intelligent enough to work out which ones to avoid by themselves.

Promotions, Competitions and Contests:

Facebook has very strict guidelines for companies who want to run promotions on the site and, if you stray outside them, you run the risk of having your company’s Facebook page deleted.

Promotions, however, are one of the most successful ways to attract more fans onto your page. The problem is, you can’t use any of the features on your page to run the promotion.

All Facebook promotions need to be run through a third-party application, such as Google’s wildfire. You can’t use any of the features on your company’s page – the comments section, the photos, the events tab, the like button, etcetera – to run your Facebook promotions.

What you are allowed to do on your company’s Facebook page is advertise the promotion. However, make sure that at no point are you requiring users to “like” your page if they want to enter the contest or contacting winners and entrants on your page. It is advisable to include a disclaimer with any material related to promotions on your Facebook page, saying that in no way is Facebook itself involved.


Keeping Facebook’s stringent policies in mind, running a successful Facebook promotion is easy and often extremely beneficial: according to ExactTarget, 40% of Facebook users become fans to take advantage of promotions.

Here are a few ways to ensure your promotion's success:

Make sure it’s free and easy to enter.
Offer prizes for the winners that are related to your company’s products or service.
Decide what sort of Facebook competition you want to run. There are four basic types: sweepstakes, essay, photo and video. The last three take a lot of time, but will potentially provide your page and followers with some quality content. Sweepstakes are an easier way to engage with fans and get their information.
Collect emails: one of the greatest benefits of running a promotion on Facebook is that you can collect all the names and email addresses of the entrants, making it a great way to reach more potential fans outside of the site.
Advertise the contest everywhere you can: your website, on Twitter, in a Facebook ad, for example.
Make sure the third-party app you use is flexible, competitively priced, has mobile capabilities and can be embedded on both Facebook and your website.

Post on the Pages of Other Companies:

Businesses with smaller followings on Facebook can leverage the networks of businesses with more followers in order to increase their own fanbase.

Post on the pages of competitors and experts in your industry. Comment on their posts or the posts of their fans and followers with related information and links to your own Facebook page or website.

If you comment on the pages of other businesses, their followers who have commented in the same thread are instantly notified, drawing their attention to you.

Even if a follower hasn’t commented on a thread that you comment on, they may see it on the page. If they appreciate what you write, they may click the “like” button, which will show up in their activity for their friends to see, or they may even follow you.



Offers:

If you are a page administrator, you can pay to run offers on your page, which will reach those who have liked your page and even their friends.

Offers will appear on your page and in your fans News Feed. When your fans claim the offer, it will show up in the News Feeds of their friends, who can claim the offer in turn.

Offer something that your fans will want, like a discount on a new product or a free trial. if more people claim the offer then more people will see it.

Word-of-mouth marketing is one of the greatest tools in a business’ arsenal: according to Facebook, businesses typically receive a 3x higher return on investment when fans refer friends.

Rewards:

You could also reward your fans exclusive benefits for liking your page.

Say you are a chocolatiers releasing new flavours of one of most popular snack bars: why not give your Facebook fans the chance to taste them first.

You shouldn’t only be trying to get new fans to like your page: you should be thanking those who have liked your page already. Customer retention is the basis of growth and rewarding your customers is one of the best ways to do this.

Conclusions:

Always stay active on Facebook: posting comments, replying to your fans, constantly networking and connecting.

Make sure that the quality of your response is high and that you post information relevant to the thread – don’t be mistaken for a spammer!

Give your fans something they want, so they will keep returning to your page and also refer their friends to your business.

3. Marketing and Advertising

Creating adverts:

Creating adverts on Facebook is perhaps the best way to get people to like your page and buy your products from Facebook: according to Facebook, people who like a company’s page will spend an average on 2 times more than someone unconnected.

Facebook gives businesses three options at the start, asking whether they want to:

Get More Page Likes: Reach people who aren’t connected to your Page yet. You’ll be asked to design your advert including headline, body text and image

Promote Page Posts: Promote a specific post; giving you increased reach and increasing your chance of placement in the News Feed

Advanced Options: See all creative and bidding options in one place. You can toggle your bidding options between CPM and CPC.

Creating a good advert is like creating a good post: you need to ensure that the picture and the text is just right, catching the eye of the viewer and then telling them exactly what the advert is all about.



Targeting:

Businesses are then given options on who they want to target with their adverts, with categories such as gender, age, interests, location, connections and marital status.

Make sure you target your adverts to the right audience. For example, if you are advertising a new people carrier, the ad should pop up on the pages of parents rather than the pages of single teens.

There is even an “advanced targeting” targeting option to narrow the boundaries even further.

Paying for and Scheduling Adverts:

After you’ve named your advert (make sure its something easy to remember in case you plan on making a few) you will be asked to set a budget for your advert.

You will never pay more than your budget, but you may pay less. What you’re paying for is impressions (clicks-per-minute), the more impressions, the more of your budget the advert will cost. However, impressions prove that people are seeing and clicking on your advert, increasing the chance of a sale.

You can adjust payment options, however, by clicking “advanced options” in the goals section.

Make sure you schedule your adverts for an appropriate length of time. Facebook allows businesses to schedule their adverts to start on a certain date and end on a certain date.

Schedule your adverts to be seen at the best possible time. For example, if you are advertising for the January sales, schedule your adverts to start after Christmas and end at the start of February.

Running Multiple Adverts:


If you are unsure of your best audience (and you have the money) you can run more than one advert targeted at different audiences to determine which audience is best.

If you are running more than one advert, Facebook will optimise your adverts automatically:

When multiple adverts are running in a campaign, we'll automatically allocate more of your daily budget to higher performing adverts so it's important to put your adverts in different campaigns when you're testing them.

Change things subtly to fine tune your advert. Facebook make it easy with the “create a similar advert” option.

CPC and CPM:

Cost-Per-Click and Cost-Per-Impression are used to monitor Facebook advertising’s ROI. Here are the figures for the average CPC (also sometimes called PPC) and CPM (also sometimes called CPI) in the twelve most expensive countries, as measured by socialbakers.com:



As you can see, the price of Facebook advertising in the UK is relatively cheap CPC-wise, compared to Australia and the United States, but is equal to the latter for CPM. Canada and Germany are cheaper still: Canada’s CPC is $0.41 and there CPM is $0.09, while Germany’s CPC is $0.37 and ther CPM is $0.08.

Coordinate your Adverts with Third Parties:

You can coordinate with third party services to run adverts on Facebook based on traffic to your website or people who have bought your products online or in-store.

Target customers who may not have liked you on Facebook but have been in your store with offers and adverts for new products.

Sponsored Stories:

Sponsored stories are Facebook’s brilliant feature which highlights the comments of fans, allowing companies to pay for them to appear in the News Feeds of people who are friends with the commenter.

Sponsored stories are optimised to reach the highest number of people through word-of-mouth advertising, promoting businesses through the words of people that the viewer trusts.

Conclusions:

Make sure that what your advert is offering something that your targeted audience will see and will want. Drive traffic from adverts to the relevant websites. You could advertise an offer or a coupon to drive more traffic onto your main site.

Chinese restaurant chain P.F. Chang’s ran a three-week Facebook ads campaign which offered coupons to reward their customers.

The restaurant chain also used sponsored stories, it’s Facebook page, its website and other social media sites to drive traffic into their restaurants'.

The campaign reached 9.1 million people and grew P.F. Chang’s Facebook fanbase by more then 100% to 420,000.

Facebook ads and sponsored stories are costly, but effective. If you have money to spend on advertising then Facebook is an economical outlet, allowing you to promote your business to a wide but targeted audience.

For more advice on running Facebook ads, click here.

4. Monitor and Analyse

Monitor you Page:

It’s simple really: keep an eye on your number of fans by counting how many likes you have. You can count how many of these likes are coming from your adverts and sponsored stories in the “actions” section of the Adverts Manager page.

Make sure you monitor the comments on your page, deleting anything that is inappropriate or too irrelevant. As I said before, you can delete all the spam and back-linked comments if you want, but checking through them is not very time-effective.

Adverts Manager:

From the Adverts Manager page, you can view various statistics and analytics to do with your adverts. Here isFacebook’s list:

Actions: The number of Page likes, app installs, and event joins that come from your adverts.
Reports: In-depth performance and demographic information to understand how your campaigns are doing over time. Run News Feed reports to optimise adverts being shown in News Feed.
Inline Reporting: Your bid and price for each advert or sponsored story, advert previews and a summary of your targeting and performance.
Key metrics: Info on the size and engagement of your audience to help you monitor the success of your campaigns.
Audience graph: How much of your target audience your campaign is reaching compared to how much it could reach. If you find you’re not reaching enough of your target audience, try raising your bid or budget.
Response graph: Track the performance of your campaign by clicks and actions over time.

With all these analytics at your fingertips, you can optimise your adverts and your page to get the most out of Facebook.

Conclusions:

Always keep abreast of how your adverts and your page is doing. Adjust and optimize your adverts according to their success. Make the most of your budget. You can spend as much or as little as you want, its up to you to make it count.

5. Manage

Manage your Posts:

As well as monitoring the comments of your fans, you should monitor the success of your own posts on your business’ Facebook page.

If a post isn’t getting any likes or comments, delete it. Posts that don’t get you any interaction are just taking up space on your page.

Manage your IFrames:



IFrames are the interactive images at the top of your page beneath the cover photo in which you can put links to your photos, old polls, apps, campaigns or even display how many likes your page has.

Your first two iframes should contain your photos and how many likes you have. The rest should be constantly updated to stay relevant to your company’s activity on Facebook at the time: what competitions you’re running, for example.

Stay Abreast of Facebook’s Updates:

Last year, Facebook introduced the new timeline view for pages, providing businesses with a new challenge and a new opportunity to make their pages original and interesting.

Since then, Facebook has already started testing a new page design, introducing it to New Zealand last month.

Facebook has also announced one of their most important features to date this year: Facebook Graph Search.

Facebook Graph Search has numerous applications that could help your business: Graph Search has a huge amount of quality data about Facebook users that could help businesses target new customers or find potential employees.

Facebook’s news feed is also getting a facelift. In the proposed redesign, more space will be taken up by a content and image-laden home page, with the stories, notications and advertising within the news feed taking prominence.

Facebook is updating its service frequently. Make sure you keep an eye on news blogs and websites like this one so you can take advantage of all the features Facebook develops.

Stay Mobile:

Mobile is the future of social media marketing. It is, of course, not the only future, so don’t spend all your time streamlining your social media for mobile users.

It is a good idea, however, to make as many of your adverts and apps as you can mobile friendly. For example, if you own a clothes shop and you are advertising a sale, you want to be able to target customers who are already shopping near your store. Customers who are already shopping will be using their phones.

In November last year, Facebook Mobile hit 488 million monthly active users. Try to ensure that every single one can access you businesses Facebook apps.

Conclusions:

Keeping your business page up-to-date, not just the content you post but the posts you delete, is of vital importance.

Your fans won’t want to come to your page unless the content is changing frequently, giving them something interesting and new to look at and potentially share.

Stay current by utilising Facebook’s frequent updates to the advantage of your business, whether on desktop or mobile devices.

How do you get the best out of your business’ Facebook page?