Social Media Monitoring - The Employability Spectrum

Online image and how your portray yourself is becoming very important for your career path.

Social media is the new major internet craze ever since the dot-com bubble, whilst the latter ended with large number of companies going from boom to bust in the space of three years, the social media phenomenon has seen social networks with original concepts and ingenious ideas going from strength to strength. Social media is here to stay, but with its strong influence and stature, inevitably it will cause major changes in how businesses see and do things. How social media is affecting people's employability and job security will be the subject we will touching on today.



Social Media Monitoring Can Be Used Against You





Having unseemly pictures of yourself on social networks will not warm you towards recruiters.

When we talk about social media monitoring it means to monitor and measure the social activity of a company or an organisation, but in this case we will be looking at how companies and recruitment agencies use social media to review their employees' conduct, and how they are using job candidates' social activity to vet them through the recruitment process.

Social Media Monitoring Recruitment Process

In the past, when we talk about an individual's employability we will be looking at their knowledge, skills and abilities, but social media has become a tool to assessing a candidate's suitability for a given role. Instead of simply evaluating the curriculum vitae and cover letter for applicants, more and more recruiters are using Facebook to do a thorough research on individuals.




The infographic by Jobvite highlights recruiters' sentiments to a candidate's profile.

In the US there are worries from privacy advocates with employers demanding access to candidates' Facebook logins. There will always be a limitation of how far social media vetting can go, but without a doubt your social activity will be definitely scrutinised, so it is vital that individuals be careful of the negative social media footprints they leave behind.


Although privacy concerns remain on the top of many people's agenda, there are positives to it. Personal social media profiles can be used as an additional selling point to land a job, by giving a positive and social self, candidates can warm themselves to the recruiter and win some brownie points to land that important interview.




Social Media Monitoring Your Employees' Conduct


Not only are job prospects finding themselves under scrutiny, but current employees are being monitored as well. In May, a civil servant was sacked for using Facebook during office hours and in another incident after misuse of social media led to council staff being warned of future misconduct that would lead to severe penalties.


In most circumstances, employers do not intrude into the lives of their employees. However, if an employee commits an act that would damage the employer/company's reputation it would lead to the employee's position in the company untenable. Let's see some of the things we should best avoid.



Ranting about the company/superior/colleague/customers/partners/affiliates
Disclosing classified/confidential information of a third party
Racial Slurs/Profanity
Sexual/Violent Imagery
Party/Alcoholic Imagery


A wrong move can take you down the path of despair...being fired.


All employers and companies expect from their staff is to conduct themselves accordingly as expected of a professional. Even though people are out of the work place after working hours and should be allowed to do whatever they desire, they have to remember they remain a representative of their company. So long as they are under the payroll of the flagship, they belong as a part of that entity. There will be many questioning whether the line between work and personal life are becoming blurred, but in actuality the


line has never really existed.


What do you think?


Do you believe recruiters should evaluate candidates base on their social media footprints? Is there still a blurred line between work and personal life?
Feel free to share with us your thoughts.

Who to follow on Twitter for businesses

Following the right accounts on Twitter is just as important as tweeting the right content. Following certain accounts can increase your business’ profile, both on Twitter and in your area, by connecting your business with your customers and local media outlets.

By following trendsetters within your industry, you can stay abreast of interesting and important developments that may affect your company. Also, Twitter can be used to keep an eye on the activity of your main competitors, as well as the larger companies you want your own business to emulate.

You will be able to see all the public tweets of the people you follow in your stream. Follow a diverse group of accounts to ensure that you get the most out of the service.

Industry leaders

Look for some of the bigger businesses that work in your industry. If you are opening a bakery why not check out Millie’s Cookies, Cinnabon or Dunkin’ Donuts. If you run a sportswear shop, have a look at Nike, Adidas orPuma.

You can monitor the leaders in your industry by following their activity on Twitter . Perhaps they will use the service in a way that you hadn’t thought of to promote themselves. Imitate their more successful or innovative ideas.

Follow the companies that provide you with your stock. Big brands often tweet about new product releases. SayNike football boots are one of your sports shop’s best selling products, if Nike were to tweet about a new football boot you could retweet it on your business page, alerting your followers.

You could then make sure that your shop was one of the first in your area to get the boot in stock and tweet about it, attracting more customers to your store.

Industry Voices and the Media

Follow the accounts of those in your industry whose views are respected. Look for the accounts with the most followers in your network and, perhaps more importantly, those that are getting the most retweets and favourites.

Following these accounts could lead to interactions with them, making their followers aware of your business. Their tweets may also prove to be very informative and useful to your business, tweets that you could retweet yourself.

Search for the Twitter accounts of the media sources in your local area. To do this, you can use the “Browse categories” list in the Discover tab, or you can use websites like Wefollow, Muck Rack and Twellow.

Building a relationship with newspapers, magazine publishers and radio stations on Twitter could persuade them to feature your business in articles and reviews.

Customers

When your business is just starting out on Twitter, it is a good idea to follow some of your current and favourite customers. Ask for your customers Twitter handles or email addresses, then use this information to search for them on the site.

People use Twitter to interact with brands and business. Following your customers will show them that you want to interact with them on the site, making them feel valued. Following customers will also make them aware that you are on Twitter and, if they thank you for the follow, it will make their followers aware of your business’ Twitter profile as well.

Competitors

Use Twitter to keep an eye on your competitors. Many of your rivals will already have Twitter accounts on which they will post company information and updates. If you can’t find a competitor type their email address into Twitter’s search engine, or have a look for their Twitter handle on their web page.

If you don’t want your competitors to necessarily know that you are following them, use a private Twitter list to keep tabs on them. You can follow lists without following the Twitter accounts listed within them.

Followers

There are two opposing schools of thought concerning follow-backs. Some say that businesses should follow all the users (those proven to be humans and not robots) that follow them, while others argue that businesses should only follow those more active and influential on Twitter.

The people who think that businesses should try to follow as many followers back as possible argue that not only does it show potential customers that the company appreciates their support and cares about their opinions, it also provides users with a way to communicate with companies privately on Twitter via direct messaging – a fantastic customer service tool.

The opposing argument, though obvious, is a good one: too many followed accounts clog up a business’ Twitter stream and bombard it with lower quality information.

If your company is not already on Twitter, it is unlikely that it is well-known. I suggest following as many people back as you can (having made certain that they are people) as this will help build your profile on Twitter, as well as off it.

Suggestions

On your Business’ Twitter home page there is a small list of suggestions entitled “Who To Follow”. In this list, Twitter collates accounts that you could follow based on your interests, activity and the people you follow. Clicking “follow” on one of the suggestions opens up a larger list of options: Twitter encourages users to follow as many accounts as possible to increase engagement and networking on the site.

There is also a longer list in the discover tab with even more suggestions of who your business should follow. Often these suggestions are very good, so it is worth having a look at this list – which is constantly updating itself – every week or so.

Others

Of course, you don’t just have to follow those within your industry or the people who follow you first. Why not follow the accounts of celebrities or people who interest you? Following interesting accounts may provide you with inspiration when you can’t think what to tweet, while interacting with celebrities might lead to an endorsement.

You should be using Twitter to display how interesting and multifaceted your business can be, so following the right mix of people can really help imbue your company’s Twitter account with more personality.

10 Facebook Marketing Mistakes to Avoid

At this point, most people know to market their business on Facebook — there are more than 900 million people on the social platform, constantly "liking," sharing, commenting and posting. We've gone over some best practices for Facebook marketing, discussed hot trends and shared customer service tips, so now you know what you should do.

But there are a few things that you shouldn't do. Mashable spoke with Facebook's Communications Manager Elisabeth Diana, Head of Measurement Platform and Standards Sean Bruich and Director of Online Operations Sarah Smith, as well as Buddy Media CEO Michael Lazerow to learn more about the most common Facebook marketing mistakes.

"There's actually a science behind this — yes, it's an art, but we have found some strong conclusions that there are levers that marketers can pull to be more successful," says Bruich, whose team recently studied 1,200 posts by 23 brands over a month-long period, using quantitative measurements to determine the unique impact of each post. "This is not a black box ... there's a lot of opportunity to understand how to make your marketing better."

Below, we outline 10 of the most common Facebook marketing mistakes. Have you fallen victim to any of them? Tell us about your experiences in the comments.

1. Not Filling Out the Page Completely

This one's obvious, but make sure you're using Facebook to its full capacity and fill out your Brand Page. Businesses should have hours, address, photos and more on their Brand Pages, so users can gather this information quickly. And if you're opening a new location, either list it or (if you decide it's best to create separate Brand Pages for your locations) add a new Page to Facebook. Make sure you also nab a good vanity URL — bonus points if it's also your web URL and Twitter handle.

2. Using an Illegal Cover Photo

The cover photo is prime real estate on your Facebook Brand Page, and it's the first thing consumers notice. Therefore, it ought to abide by Facebook guidelines, which state that a cover photo can not have:


Price or purchase information (including discounts, such as "40% off")


A call to action to "like," share, comment, download, "get it now" or "tell your friends"


Contact information, such as web, email or mailing address

In your cover photo, use something that flaunts your product and captures the essence of your brand — a close-up of food is great for restaurants, a shot of a runway show is perfect for fashion labels and a diaper company could have a few cute babies. Don't forget to switch your photo up every once in a while — you can refresh your image to promote a new or different product, an upcoming event or a new location. More than half of the brands Buddy Media recently analyzed had only uploaded one cover photo, and another 21% had only uploaded two cover photos. "Switch it up to keep things fresh," Lazerow says. After all, the cover photo is pretty much a billboard on your Facebook Page — you should use it to promote your best offerings. Just remember to abide by the guidelines above.

3. Breaking Contest Guidelines


While it's hard to stay on top of the fine print, it's imperative that any Facebook contest you run is legal. Contests always add a layer of complexity, as state and federal laws may differ, so here are a few things you need to know: Contests asking for submissions or votes via comments, "liking" or other Facebook UI functions are prohibited. You as a brand are responsible for the lawful operation of that promotion, including official rules, terms and eligibility requirements. Contests or giveaways must be administered within Apps on Facebook.com — on a Canvas Page or a Page App. Your Page must acknowledge that the promotion is not sponsored, endorsed, administered by or associated with Facebook.You cannot notify contest winners through Facebook (wall post, message, chat, etc.)


There are several third-party providers that help brands run Facebook promotions legally, and most have free trials. A few prominent ones are Wildfire, Offerpop and Buddy Media.

4. Overposting

Less is more. Facebook suggests that brands start out with one or two posts a week to feel out the platform and see what works. Many brands post once per day, and many find that posting more than once per day can actually have an adverse effect on engagement. Facebook indicates that the averages user "likes" four to six new Pages each month, so your content is constantly fighting for more attention from its fans. It's better to post one excellent item per day instead of two decent ones.

Even if you're only posting a few days per week, you can still keep your Page active on a daily basis. Check your Page and "like" or respond to comments on your Brand Page, and remember to tag the people you're replying to — that's a great and easy way to get people to come back to your Page to engage more. And it can be easily done with the new Facebook Brand Page Manager app. (Facebook says tagging features are in the works for a later version of the mobile app.)
5. Focusing Too Much on Likes

Sure, Likes are important — the more Likes you have, the more people your message is reaching. But Likes are just step one. Step two is to confirm that you're reaching the right audience and keeping them engaged, says Diana. If they "like," comment and share your content in a regular basis, then they have become brand advocates who are pushing your message to their friends.

The post above, from the Book of Mormon Facebook Page, shows solid engagement on all counts — Likes, comments and shares — thanks to a quirky photo and a clear call to action.

It's also important to note that content shares better on certain days — Buddy Media research has found that engagement rates for Facebook posts are 18% higher on Thursday and Fridays. So if you're strategic, you can get more engagement with fewer posts. Using the new posting tools, you can queue up the content you want to share throughout the week and then ride the wave of engagement over the next few days. "Brands that aren't paying attention to their own data and when their fans are engaged will not see the reach and engagement they desire," says Lazerow. Last year, Buddy Media released a more granular study of industry-specific engagement stats, indicating what days and times of day are best for certain kinds of content, which also can be useful for planning your editorial calendar.

6. Too Much Text
 

Facebook research has shown that posts between 100 and 250 characters — one or two lines of text — get 60% more Likes, comments and shares than ones that are more than 250 characters, says Diana. Buddy Media research found a similar trend, determining that posts with 80 characters or less in length have 27% higher engagement rates. The moral? Like content on Twitter, keep it short and sweet. Of course, your post should be different than your content on Twitter, or else your fans don't have a reason to follow you on both platforms.

One tip for making sure the post is as engaging and short as possible is to remove the link URL from the text field in the post. Once you paste the URL in the field, the page title, a blurb and a thumbnail will populate — you can then delete the URL to streamline the post and cut the clutter (see above).

7. Posting Boring or Off-Brand Content

This might come as a surprise (well, we hope not), but the things you post on Facebook should be relevant to your brand. If you own a company that makes iPhone cases, it doesn't make sense for you to post about a Kickstarter project just because you think it's cool. Being on-brand is a significant predictor of engagement — just because people like your product doesn't mean they share all of your interests, so just give them a mix of content related to the product. Since your fans don't see every single thing you post, you risk wasting their eyeballs on irrelevance and incurring negative engagement on the post.

8. Ignoring Insights



Facebook Insights offer a lot of useful information — it'd be silly to not take advantage of the data. The Friends of Fans metric is particularly interesting, as Friends of Fans typically represent a much larger set of consumers than a brand's Fans. In fact, for the top 1,000 brands on Facebook, the Friends of Fans number is 81 times larger than the fan count, says Bruich. This means there's a huge potential audience that can be tapped into by posting engaging content (because your fans' activity will show up in friends' feeds) and by enhancing this content with other Facebook ad tools, such as Promoted Posts.

Smith says consumers are 51% more likely to buy something if they know their friends did, so capitalize on the army of advocates who have opted in to learning more about your brand.

You should also pay attention to the People Talking About This (PTAT) and reach metrics in Insights to see how your message is faring in the Facebook ecosystem, and create a comprehensive Facebook marketing strategy based off of what works. "That's the kind of media plan that's going to lead to results," says Bruich. In a sense, you can think of your Facebook audience as a focus group and get a grip on what they want to see more of.

Also check out the real-time insights, which help you see the impact of pinning, highlighting and promoting posts.

9. Being Vanilla
 

While Timeline transformed Facebook into a much more image-based platform, it's important to spice up your content. Too much of anything is boring, and the right mix of polls, questions, photos and video will keep people engaged and excited about your brand. Humans crave diversity, and different kinds of posts drive different kinds of engagement — so a smattering will lead to more well rounded engagement. For example, someone might comment on a question post, share a photo and "like" a video, so it's best to give consumers a wide swath of ways to engage with your brand.

Pro tip: Asking questions is typically a driver of additional comments. The post above by Coffee Bean is a great example of engagement — it's an image that promotes a live Q&A session on the brand's Facebook Page.

If your brand is experimenting with video, Diana has an interesting finding to keep in mind — videos shared from third-party sites (YouTube, Vimeo) generate less organic activity than videos hosted on Facebook.

Regardless of what type of post you're sharing, make sure the tone and voice reflects the personality of your brand. Virgin America is cheeky, Birchbox is feminine and chatty, MTV is casual and approachable. What's your brand's voice? A Facebook user should know it's your content in their feed without seeing your brand name next to it.

10. Not Making the Most of Facebook's Ad Options

Not all businesses have the budget to employ Facebook Ads in their marketing arsenal. But brands that do could benefit from Bruich's advice about what makes a good ad.

He says the ad needs to be well branded. If it's not clear and obvious who and what the ad is promoting, then consumers will be less likely to recall the ad and the brand. It's also important to have some sort of reward or "payoff," as ads with a reward tend to be more influential over purchasing decisions. Also, try to have the creative in the ad have one focal point — with everything else happening on Facebook, a focused creative unit helps fans recall ads.

Can't figure out what your ad should be? Dig into Facebook Insights and turn the most engaging content into a social ad. "Your content and ads are one and the same," says Lazerow.

You can give your recent content an added boost with Promoted Posts, which extend the reach of your post and are easy to do. Sweet Cheeks Diaper Company, a brick-and-mortar and online store in Maine, saw a 49x return (tracked via the unique URL) after promoting a photo on its Brand Page, says Diana.
Conclusion

Facebook marketing is a crucial way to build a fan base and spread word about your business. But a successful campaign doesn't have to be a drain on your time or your wallet. A few minutes a day and a strategic plan can have an immense impact on your brand's Facebook presence, as long as you avoid the mistakes above.

5 Social Media Tactics to Increase ROI

Social can be one of the most challenging platforms for brands to measure return on investment. Companies that grew up on traditional advertising and metrics often have trouble making sense of the value of the online ecosystem. But with 52% of U.S. consumers using the web as their primary purchase tool, it's an area brands can't afford to ignore.

Last week the commenting and social curation platform Livefyre hosted an evening chat with a handful of influential analysts, marketers and publishers, sharing thoughts on need-to-know ROI growth tools. It's a formula Forrester Senior Analyst Kim Celestre calls "social depth," a fancy phrase for discovering, exploring and engaging with online consumers, eventually leading those conversations back to brands' websites.

Here's the social depth formula broken down into five, easy tips.
1. Engage

User-generated content, blog posts, videos, tweets and chatter are all over the web. Harnessing the power of brand advocates, addressing customer concerns and fixing problems empowers participation. It's easier to put out a fire than it is to ignore it.

People want to interact and create relationships with brands online. Catering to those fans via product giveaways, social interaction and real replies separate the companies that get it from the ones still in the dark.

"The consumer is boss, so we have to match that," explains Andrew Backs, P&G's manager for global business development. "Look for solutions to unlock the consumer voice."
2. Be Authentic

You can't fake it online, says Sid Shuman, who runs social media for Sony Playstation. "They can smell that a mile away."

The same die-hard brand advocates championing your product will be the first to call out shady behavior or content that doesn't reflect brand culture. When in doubt, ask your community for help when it comes to content. Shuman suggests crowdsourcing content for in-house interview and articles. Because they live and breathe the brand, fans "come up with better questions that we could any day," he says.
3. Keep Content Premium

Hitting "publish" is social suicide if the material isn't quality. Take advantage of Wordpress,Tumblr and social media to craft strong messages. Know the rules and follow them: Every network requires a specific approach and language (tweets are written differently than Facebookposts).

Stick to a calendar for posting, and focus on making followers feel part of the brand's family. Using platforms solely as selling tools quickly alienates customers. Hire professionals—and fight the urge to turn sites into content farms or automate feeds.

Peter Yared, CBS Interactive's CTO/CIO suggests using your sites to curate and amplify positive content about your company. "Find the interesting content that’s being posted and use it to bring value to your audience."
4. Integrate Real-Time Apps

Incorporate social into every aspect of what you do, says Jordan Kretchmer, Livefyre's founder and chief executive. Kretchmer's company reports 88% of businesses using Twitter feeds, comments, ratings and reviews on homepages increases user engagement. Forty-two percent boosted their average time on site.

It may sound painfully simple, but adding these tools are the equivalent of a restaurant showing off a top health code letter grade. It empowers consumers to interact and share content. Plus, constant updating improves search engine visibility much more than static pages.
5. Experiment

Nothing risked is nothing gained, especially when it comes to social. Fail and see what works. Test tone, style and new monetizing tools, such as native advertising, which serves sponsored content, tweets and Facebook stories. eMarketer reports 73% of U.S publishers now offer some form of native advertising. But be careful: This hot topic still often fails to hook users, as do most click-bait attempts.

Did we miss something? Engage with us and share your tips in the comments below.

DIY PR Success - 7 Social Media Tips

Business owners can be the best PR managers. Using social media and the Internet as a distribution platform you can match the results of even the best PR agency. However, the amateur marketer can need a little help learning the short-cuts to early success.

Here are some easy steps to get these social media tools returning real PR and branding results:

1. Set-up your PR and Branding Platform. Start small and focused. This platform is going to be where you drive people to learn more about your business, products, and services. Pointing back to this central focal point with all of your PR and branding campaigns with assist lead generation.

If you are technically inclined a simple blog is a great place to start. However, it is not necessary--you can chose to make Facebook, MySpace, or LinkedIn your personal brand platform. Make sure a visitor is engaged with your strategy when they arrive.

2. Listen First. Once you have a good platform, a base station, you need to start listening to your market. Consumers are all over the Internet and making it easier and easier to survey their needs.

A great place to start listening is on Twitter--the premiere social networking and conversation tool. Search for key words associated with your market in the Twitter search engine, then sit back and see what they expect.

3. Participate. Listening is important, but participation builds trust, relationships, and targeted audiences. Ultimately, and online PR and branding strategy online is community building.

Community building means conversations and conversations build audiences. Audiences that will trust your recommendations, marketing, and services. Participation in your community will create sales leads for your business, if done appropriately.

4. Give Value First. Consumers are naturally skeptical, especially online. Nothing brings a sale faster than "giving first" and breaking that natural skepticism. Online publishing tools and platforms have made is a snap to leverage the Internet for big-time audience generation and distribution.

Creating valuable content targeted at solving problems for your ideal customer can make a big impact. This can be as simple as a blog post, eBook, or amateur video. This little effort and value given freely and distributed widely will bring enormous return.

5. Build Relationships. You have to care! Consumers and customers see this in a heartbeat--and they react. Quickly returning emails, phone calls, and even tweets show a passion for your business and the customers you serve.

Customers greeted with a sense of urgency can be the biggest advocates and promoters of your products and services.

6. Be Helpful. Consumers are using the Internet more and more to find information and solutions to their problems. Being helpful is one the most powerful marketing tactics. The psychological principle of reciprocity can produce incredible returns on a simple helpful tip, pointer, or referral.

If you know the answer to a question--help someone. There are lots of ways to help online and build your brand. Check out LinkedIn Answers or Yahoo!Answers.

7. Promote Others. Having a successful PR and branding strategy is not all about you. Promoting others builds your audience and reputation. This technique has two benefits: Getting the reciprocity of helping someone else with a campaign. Second, you get the attention and trust of those who follow your advice and gain value.

Promoting others is like doubling your product base and increasing your marketing reach.

7.5 Engage PR and Marketing Professionals. With so many social media tools available and free advice on the Internet it is easy to rush in without a plan. Doing PR and branding without clear objectives and concise messages can be an obvious train wreck to consumers--a lasting bad impression.

Professional advice and guidance from PR and marketing professionals can help you set firm footing and foundation under your idea. Then you can make do-it-yourself have real impact.






Article Source: http://EzineArticles.com/1912105

How To Get The Most Out Of Facebook For Your Business

Setting up a Facebook page is quick and easy, especially considering how beneficial one can be to your business. However, to get the most out of Facebook, your business’ page, profile and presence on the social media site needs to be correctly managed and maintained.

Here are five categories you should consider when managing and maintaining your business’ Facebook presence:
1. What to Post

The Basics:

Post pictures, videos, questions and facts related to your business, or that you think will engage your audience.

Post pictures and videos that excite and amuse or that your page’s viewers will find instantly recognisable. Why not post pictures celebrating special days like Valentine’s Day or Christmas, but with your company’s own special twist? For example, biscuit manufacturers Oreo sculpt pictures emblematic of certain holidays and anniversaries out of the cream in their cookies.
If your company is running a multimedia advertising campaign, post images and videos on Facebook to coincide with your billboard, magazine and television adverts.

Be an Industry Leader:

Ask your fans questions or post facts related to you and your company’s field of expertise. Post links to articles that you think your fans, followers and customers will find interesting, with pictures that will catch the attention of those who view your Facebook page – Facebook lets you post links and pictures at the same time. Cement your position as an expert in your field and your company’s position as an industry leader with the relevant and interesting information you post.

Ask your Fans:

Ask your fans for their input in certain company decisions, like what your mascot should be called, what new flavour of ice cream your frozen goods company should sell, or what your retail company’s new range of clothes should be called. Plush soft toy company Squishable gained over 700,000 likes on their Facebook page by asking their fans to vote for which creatures should be made into cuddly companions.

Promoted Posts:

Whatever you post will show up in your fans’ News Feeds – those who have liked your page – and the better the quality of posts, the more likely it is that people will like your page. Facebook users spend an average of 40% of their time scrolling through the News Feed, so having your posts appear there ensures that your fans will see them.

If your page has more than 400 likes, you can pay to promote your posts. Promoting posts moves them higher in the News Feed so that the people you shared it with are likely to see it. According to Facebook:

You can promote any post you share from your News Feed, profile or Page, including status updates, photos, videos, questions and offers. You can also promote and share posts from friends and people you follow.

Any post you promote will be labelled “Sponsored by” and then your business’ name.

Celebrate Milestones:



Milestones are special page posts that take up the entire width of the timeline rather than just one side of the timeline. Add them to your page to mark special dates in your company’s history, such as when the company was founded or when you moved to new offices.

You can post pictures alongside milestones to better illustrate their significance. When your company does something special, record it with a milestone on your Facebook page.

Conclusions:

According to Facebook’s business page, successful posts are:

Short: Posts between 100 and 250 characters get about 60% more likes, comments and shares

Visual: Photo albums, pictures and videos get 180%, 120%, and 100% more engagement respectively

Optimised: Page Insights help you learn things such as what times people engage most with your content so you can post during those hours.

Post regularly, about once or twice a week, but make sure you don’t bombard your fans with information: if their News Feed is inundated with your posts they will get sick of hearing about your company and “unlike” your page.

Bear in mind that many of the users who have liked your page have done so because they are interested in the product or services you provide (unless they are friends, employees and colleagues, although they might like your company regardless) so make sure you provide enough information about your company on your page and in your posts.

2. Engaging with Fans and Followers

Responding to Comments:


You don’t need to respond to all the comments on your Facebook page, but answering questions and liking a few statements will make your fans feel like their opinions matter. If managed right, your page will act more like a forum for people to talk about your products and your posts amongst themselves.

Reward your favourite comments, not just by liking them, but by illustrating them and reposting them as a picture. This will further ingratiate your company to your fans and will help you highlight positive feedback about your company.

Unfortunately, there will be a few people who take advantage of the popularity of your page by posting back-linked comments. It is not worth the time or effort to constantly comb through comments to delete the few that are unrelated to your company, your fans are intelligent enough to work out which ones to avoid by themselves.

Promotions, Competitions and Contests:

Facebook has very strict guidelines for companies who want to run promotions on the site and, if you stray outside them, you run the risk of having your company’s Facebook page deleted.

Promotions, however, are one of the most successful ways to attract more fans onto your page. The problem is, you can’t use any of the features on your page to run the promotion.

All Facebook promotions need to be run through a third-party application, such as Google’s wildfire. You can’t use any of the features on your company’s page – the comments section, the photos, the events tab, the like button, etcetera – to run your Facebook promotions.

What you are allowed to do on your company’s Facebook page is advertise the promotion. However, make sure that at no point are you requiring users to “like” your page if they want to enter the contest or contacting winners and entrants on your page. It is advisable to include a disclaimer with any material related to promotions on your Facebook page, saying that in no way is Facebook itself involved.


Keeping Facebook’s stringent policies in mind, running a successful Facebook promotion is easy and often extremely beneficial: according to ExactTarget, 40% of Facebook users become fans to take advantage of promotions.

Here are a few ways to ensure your promotion's success:

Make sure it’s free and easy to enter.
Offer prizes for the winners that are related to your company’s products or service.
Decide what sort of Facebook competition you want to run. There are four basic types: sweepstakes, essay, photo and video. The last three take a lot of time, but will potentially provide your page and followers with some quality content. Sweepstakes are an easier way to engage with fans and get their information.
Collect emails: one of the greatest benefits of running a promotion on Facebook is that you can collect all the names and email addresses of the entrants, making it a great way to reach more potential fans outside of the site.
Advertise the contest everywhere you can: your website, on Twitter, in a Facebook ad, for example.
Make sure the third-party app you use is flexible, competitively priced, has mobile capabilities and can be embedded on both Facebook and your website.

Post on the Pages of Other Companies:

Businesses with smaller followings on Facebook can leverage the networks of businesses with more followers in order to increase their own fanbase.

Post on the pages of competitors and experts in your industry. Comment on their posts or the posts of their fans and followers with related information and links to your own Facebook page or website.

If you comment on the pages of other businesses, their followers who have commented in the same thread are instantly notified, drawing their attention to you.

Even if a follower hasn’t commented on a thread that you comment on, they may see it on the page. If they appreciate what you write, they may click the “like” button, which will show up in their activity for their friends to see, or they may even follow you.



Offers:

If you are a page administrator, you can pay to run offers on your page, which will reach those who have liked your page and even their friends.

Offers will appear on your page and in your fans News Feed. When your fans claim the offer, it will show up in the News Feeds of their friends, who can claim the offer in turn.

Offer something that your fans will want, like a discount on a new product or a free trial. if more people claim the offer then more people will see it.

Word-of-mouth marketing is one of the greatest tools in a business’ arsenal: according to Facebook, businesses typically receive a 3x higher return on investment when fans refer friends.

Rewards:

You could also reward your fans exclusive benefits for liking your page.

Say you are a chocolatiers releasing new flavours of one of most popular snack bars: why not give your Facebook fans the chance to taste them first.

You shouldn’t only be trying to get new fans to like your page: you should be thanking those who have liked your page already. Customer retention is the basis of growth and rewarding your customers is one of the best ways to do this.

Conclusions:

Always stay active on Facebook: posting comments, replying to your fans, constantly networking and connecting.

Make sure that the quality of your response is high and that you post information relevant to the thread – don’t be mistaken for a spammer!

Give your fans something they want, so they will keep returning to your page and also refer their friends to your business.

3. Marketing and Advertising

Creating adverts:

Creating adverts on Facebook is perhaps the best way to get people to like your page and buy your products from Facebook: according to Facebook, people who like a company’s page will spend an average on 2 times more than someone unconnected.

Facebook gives businesses three options at the start, asking whether they want to:

Get More Page Likes: Reach people who aren’t connected to your Page yet. You’ll be asked to design your advert including headline, body text and image

Promote Page Posts: Promote a specific post; giving you increased reach and increasing your chance of placement in the News Feed

Advanced Options: See all creative and bidding options in one place. You can toggle your bidding options between CPM and CPC.

Creating a good advert is like creating a good post: you need to ensure that the picture and the text is just right, catching the eye of the viewer and then telling them exactly what the advert is all about.



Targeting:

Businesses are then given options on who they want to target with their adverts, with categories such as gender, age, interests, location, connections and marital status.

Make sure you target your adverts to the right audience. For example, if you are advertising a new people carrier, the ad should pop up on the pages of parents rather than the pages of single teens.

There is even an “advanced targeting” targeting option to narrow the boundaries even further.

Paying for and Scheduling Adverts:

After you’ve named your advert (make sure its something easy to remember in case you plan on making a few) you will be asked to set a budget for your advert.

You will never pay more than your budget, but you may pay less. What you’re paying for is impressions (clicks-per-minute), the more impressions, the more of your budget the advert will cost. However, impressions prove that people are seeing and clicking on your advert, increasing the chance of a sale.

You can adjust payment options, however, by clicking “advanced options” in the goals section.

Make sure you schedule your adverts for an appropriate length of time. Facebook allows businesses to schedule their adverts to start on a certain date and end on a certain date.

Schedule your adverts to be seen at the best possible time. For example, if you are advertising for the January sales, schedule your adverts to start after Christmas and end at the start of February.

Running Multiple Adverts:


If you are unsure of your best audience (and you have the money) you can run more than one advert targeted at different audiences to determine which audience is best.

If you are running more than one advert, Facebook will optimise your adverts automatically:

When multiple adverts are running in a campaign, we'll automatically allocate more of your daily budget to higher performing adverts so it's important to put your adverts in different campaigns when you're testing them.

Change things subtly to fine tune your advert. Facebook make it easy with the “create a similar advert” option.

CPC and CPM:

Cost-Per-Click and Cost-Per-Impression are used to monitor Facebook advertising’s ROI. Here are the figures for the average CPC (also sometimes called PPC) and CPM (also sometimes called CPI) in the twelve most expensive countries, as measured by socialbakers.com:



As you can see, the price of Facebook advertising in the UK is relatively cheap CPC-wise, compared to Australia and the United States, but is equal to the latter for CPM. Canada and Germany are cheaper still: Canada’s CPC is $0.41 and there CPM is $0.09, while Germany’s CPC is $0.37 and ther CPM is $0.08.

Coordinate your Adverts with Third Parties:

You can coordinate with third party services to run adverts on Facebook based on traffic to your website or people who have bought your products online or in-store.

Target customers who may not have liked you on Facebook but have been in your store with offers and adverts for new products.

Sponsored Stories:

Sponsored stories are Facebook’s brilliant feature which highlights the comments of fans, allowing companies to pay for them to appear in the News Feeds of people who are friends with the commenter.

Sponsored stories are optimised to reach the highest number of people through word-of-mouth advertising, promoting businesses through the words of people that the viewer trusts.

Conclusions:

Make sure that what your advert is offering something that your targeted audience will see and will want. Drive traffic from adverts to the relevant websites. You could advertise an offer or a coupon to drive more traffic onto your main site.

Chinese restaurant chain P.F. Chang’s ran a three-week Facebook ads campaign which offered coupons to reward their customers.

The restaurant chain also used sponsored stories, it’s Facebook page, its website and other social media sites to drive traffic into their restaurants'.

The campaign reached 9.1 million people and grew P.F. Chang’s Facebook fanbase by more then 100% to 420,000.

Facebook ads and sponsored stories are costly, but effective. If you have money to spend on advertising then Facebook is an economical outlet, allowing you to promote your business to a wide but targeted audience.

For more advice on running Facebook ads, click here.

4. Monitor and Analyse

Monitor you Page:

It’s simple really: keep an eye on your number of fans by counting how many likes you have. You can count how many of these likes are coming from your adverts and sponsored stories in the “actions” section of the Adverts Manager page.

Make sure you monitor the comments on your page, deleting anything that is inappropriate or too irrelevant. As I said before, you can delete all the spam and back-linked comments if you want, but checking through them is not very time-effective.

Adverts Manager:

From the Adverts Manager page, you can view various statistics and analytics to do with your adverts. Here isFacebook’s list:

Actions: The number of Page likes, app installs, and event joins that come from your adverts.
Reports: In-depth performance and demographic information to understand how your campaigns are doing over time. Run News Feed reports to optimise adverts being shown in News Feed.
Inline Reporting: Your bid and price for each advert or sponsored story, advert previews and a summary of your targeting and performance.
Key metrics: Info on the size and engagement of your audience to help you monitor the success of your campaigns.
Audience graph: How much of your target audience your campaign is reaching compared to how much it could reach. If you find you’re not reaching enough of your target audience, try raising your bid or budget.
Response graph: Track the performance of your campaign by clicks and actions over time.

With all these analytics at your fingertips, you can optimise your adverts and your page to get the most out of Facebook.

Conclusions:

Always keep abreast of how your adverts and your page is doing. Adjust and optimize your adverts according to their success. Make the most of your budget. You can spend as much or as little as you want, its up to you to make it count.

5. Manage

Manage your Posts:

As well as monitoring the comments of your fans, you should monitor the success of your own posts on your business’ Facebook page.

If a post isn’t getting any likes or comments, delete it. Posts that don’t get you any interaction are just taking up space on your page.

Manage your IFrames:



IFrames are the interactive images at the top of your page beneath the cover photo in which you can put links to your photos, old polls, apps, campaigns or even display how many likes your page has.

Your first two iframes should contain your photos and how many likes you have. The rest should be constantly updated to stay relevant to your company’s activity on Facebook at the time: what competitions you’re running, for example.

Stay Abreast of Facebook’s Updates:

Last year, Facebook introduced the new timeline view for pages, providing businesses with a new challenge and a new opportunity to make their pages original and interesting.

Since then, Facebook has already started testing a new page design, introducing it to New Zealand last month.

Facebook has also announced one of their most important features to date this year: Facebook Graph Search.

Facebook Graph Search has numerous applications that could help your business: Graph Search has a huge amount of quality data about Facebook users that could help businesses target new customers or find potential employees.

Facebook’s news feed is also getting a facelift. In the proposed redesign, more space will be taken up by a content and image-laden home page, with the stories, notications and advertising within the news feed taking prominence.

Facebook is updating its service frequently. Make sure you keep an eye on news blogs and websites like this one so you can take advantage of all the features Facebook develops.

Stay Mobile:

Mobile is the future of social media marketing. It is, of course, not the only future, so don’t spend all your time streamlining your social media for mobile users.

It is a good idea, however, to make as many of your adverts and apps as you can mobile friendly. For example, if you own a clothes shop and you are advertising a sale, you want to be able to target customers who are already shopping near your store. Customers who are already shopping will be using their phones.

In November last year, Facebook Mobile hit 488 million monthly active users. Try to ensure that every single one can access you businesses Facebook apps.

Conclusions:

Keeping your business page up-to-date, not just the content you post but the posts you delete, is of vital importance.

Your fans won’t want to come to your page unless the content is changing frequently, giving them something interesting and new to look at and potentially share.

Stay current by utilising Facebook’s frequent updates to the advantage of your business, whether on desktop or mobile devices.

How do you get the best out of your business’ Facebook page?